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Shipping costs & delivery times

We are always trying to find the fastest, but not always the cheapest supplier and hope for your understanding!

In general

Per parcel are charged for shipments up to

1kg 6,00 €
2kg 7,00 €
4 kg 8,00 €
10kg 10,00 €

for packing & handling!

Domestic and international shipping

is sent as a parcel by the Austrian Postal Service - see Austrian Postal dispatch.

Shipping abroad

is either done by EMS or as a fast PAket by the Austrian Post AG, or with UPS. The shipping costs are calculated and shown separately for each order according to weight or country of delivery (incl. packaging & handling).

Vouchers 

are sent like the products themselves by EMS (Austrian Post) or UPS. The corresponding shipping costs for the courier service can be found in your order. If, in addition to a product from our range, a voucher is sent to the same address for shipping, no further shipping costs will be charged. The delivery time can take up to 7(!) working days depending on the destination.

Delivery times

The products (depending on availability) are always shipped the following working day at the earliest (i.e. not on a Saturday or Sunday). The respective delivery time can be found in the following list:

Europe, EU countries:
min. 10 working days
Europe, non-EU countries:
min. 10-16 working days
Rest of the world:
min. 12 working days
Domestic:
approx. 3-5 working days in normal case

Deviations are possible at any time!

Some countries can only be delivered by airmail! In this case the delivery can take up to 14 days. We ask for your understanding that with this mode of shipment we cannot guarantee whether and in what condition the goods will arrive. In this case we also reserve the right not to deliver the goods. Of course you will get your money back in this special case.

Pre-Christmas period

We ask for your understanding that there is a longer lead time in December for processing and shipping!

This is especially true for packages to overseas and Japan! Here the order must be placed with us by 6 December. For shipping within Europe we can only guarantee the arrival of the package until an order date of December 10th! After that, the package could only reach the recipient after December 24th!